Our Terms

RETURNS

If you discover you have ordered the wrong size and would like to exchange your item we will happily do this provided the item is in new condition and has not been worn within 30 days of purchase. (Unfortunately we are unable to accept returns for our breast pads due to hygiene reasons). Postage will need to be paid for by the purchaser.

We do not offer order cancellations for change of mind.

 

REFUNDS

We think you will love our products but if for the off chance you discover a fault we will gladly offer a refund or exchange of product within 30 days of purchase.

 

PRICING

All prices are in New Zealand dollars (NZD) and include Goods and Services Tax (GST) if any. For customers outside of New Zealand any relevant custom fees, duties or sales from the destination country are the responsibility of the customer.

PAYMENT

  1. Pay online by credit card (Visa, MasterCard or American Express) via PayPal or Shopify payments.
  2. LAYBUY - now available! See full terms below**
  3. Internet banking or bank account transfer by visiting your local bank branch (payment within 3 working days). Please include your name as reference when using this option.

Payments can be made to: K Lewis 02-0488-0104240-001 BNZ BANK

VOUCHER CODES

If you have been given a voucher code to use online, the voucher code can be applied at checkout.  Voucher codes can only be used once per person/address.

SHIPPING

Some of our products are custom made so please allow 4-5 working days for items to be made and shipped, although we aim to have them sent much sooner. Shipping times are indicative only, Lola & me takes no responsibility for delays once the item has left our possession although we will try our best to help you locate your parcel should there be delays with NZ post.

NEW ZEALAND: 

Flat rate $5.50 – includes rural delivery. 

We use NZ Post and all our parcels are tracked.

Delivery Estimates:

North and South Island 3-7 working days

 

AUSTRALIA:

$15 NZD untracked airmail

$20 NZD tracked airmail

Delivery Estimates:

10 -15 working days untracked

3 - 8 working days tracked

See full terms below*

 

WORLD WIDE:  

Flat rate of $20 NZD by NZ POST Standard Airmail - Untracked

Delivery Estimates:

15-20 working days but could take up to 1-2 months to arrive depending on the local postal service

* INTERNATIONAL SHIPPING NOTES

Please note that standard airmail does not include tracking. Once dispatched you will assume the risk of loss for your order. Lola&me cannot provide refunds if your items are lost in transit when shipped internationally.

Please be aware the purchaser is liable for any additional taxes/import duties that may incur during transit and/or on delivery. We do not offer refunds if you refuse the package due to custom charges. Please note shipments can often be held by customs for long periods of time, unfortunately this is beyond our control. Please be aware of the cost of these fees before you make your purchase.

** LAYBUY NOTES

Laybuy lets you receive your purchase NOW and spread the total cost over 6 weekly automatic payments. Interest free.


How?

  1. Simply select Pay by Laybuy at checkout.
  2. New customers must register for LAYBUY, or returning customers can simply sign in to complete your purchase.
  3. Your order is processed immediately and your payment schedule is established.
  4. Only a sixth is due today and the rest is split over 5 weekly automatic payments on the day of the original purchase.
  5. Your laybuy purchase is sent NOW!

For all the details about the LAYBUY service please CLICK HERE

The best bits:

  • No minimum spend
  • You get your order straight away!
  • No interest or hidden charges (as long as your payments are on time)

NOTE: LAYBUY is currently only available for New Zealand customers.

LAYBUY is a service independent to lola&me, therefore your payment obligations are with LAYBUY and the account you establish with them.  If you have any questions regarding your future payments please contact LAYBUY directly as we are unable to assist.
If you fail to make a payment, a default fee of $10 may be charged.  Additional failure to make payments will result in further charges being applied to your account.  These fees may be incurred for each payment that is late.

If you have any questions please email us at karolalewis@gmail.com